These are the questions our support inbox receives most often about getting an order from our shelf to your bench and paying for it. Each answer below states the same terms you will find in our Terms and Conditions and Refund Policy; where the two differ in wording, those documents govern. Questions about purity testing and the specification table are answered separately on our page on how we test and specify research peptides.
Shipping
Where do you ship?
We ship to addresses in the United States only, and to every state. We do not ship internationally, and section 21 of the Terms places responsibility for any onward shipment outside the United States on the purchaser. Section 2.2 of the Terms requires that the shipping address on an order is in the United States.
Where do orders ship from?
Orders ship from inside the United States as tracked domestic parcels. Because nothing crosses a border, there are no customs holds, import duties or brokerage fees on any order.
How quickly is an order dispatched?
Orders are processed within 1 to 2 business days of payment. An order placed on a weekend or a public holiday is processed on the next business day. An order paid by “Pay after check out” starts that clock when the payment arrives, not when the order is placed.
How long does delivery take?
Standard shipping typically arrives within 3 to 7 business days of dispatch. Expedited shipping arrives within 1 to 3 business days depending on destination. These are carrier estimates rather than guarantees, and weather or carrier disruption can extend them; section 3.5 of the Terms records that shipping times are estimates.
How much does shipping cost, and when is it free?
Standard shipping is free on orders with a subtotal over $100, calculated before taxes and after any discount. Below that threshold, and for expedited service at any order value, the rate depends on the parcel and the service you select. The exact amount for your address and service is shown on the checkout page before you confirm the order, so there is nothing to calculate in advance.
Will my vials be affected by heat or cold in transit?
Every peptide we sell ships as a lyophilized powder in a sealed vial. In that form the material is stable at ambient temperature for the duration of a domestic transit, in summer and in winter, so a parcel that has sat in a hot truck or a cold mailbox for a day has not been taken outside the conditions the material is specified for. The specification table on each product page states the shelf life of the sealed vial. Where you store the vial once it arrives is a decision for your laboratory, and we give no handling guidance beyond the specification.
How do I track my parcel?
A tracking number is emailed to the address on the order when the parcel is dispatched. If the dispatch email has not arrived within three business days of payment, check a spam folder first and then write to info@battlebornresearch.com with the order number.
What if my parcel is lost?
If tracking stops updating or the parcel is not delivered within the expected window, contact us within 30 days of the expected delivery date. We open a trace with the carrier, and if the parcel is confirmed lost we refund the full purchase amount for the lost products or resend the order at no additional cost, whichever you prefer. Claims made after 30 days cannot be processed. A parcel returned to us because the address you gave was incomplete or incorrect is handled under section 5.2 of the Refund Policy and is not treated as lost.
What if a vial arrives damaged?
Contact us within 48 hours of delivery at info@battlebornresearch.com with the order number and photographs of the damage. Once confirmed, we either refund the affected product in full or replace it with an identical or comparable item, depending on availability. Keep the packaging until the claim is settled.
Payments
Which payment methods do you accept?
Checkout accepts credit cards, and the checkout page lists every method currently available for your order. It also offers a “Pay after check out” option, under which the order is placed first and then settled by Zelle, Apple Cash, Venmo, bank wire, cryptocurrency or a mailed check. After placing a “Pay after check out” order, email info@battlebornresearch.com with the order number and the method you want to use, and we reply with the details for that method.
How does “Pay after check out” work?
The order is recorded with the items and prices locked, and is held while we wait for the payment. Once the payment arrives it is matched to the order number, the order moves to processing, and dispatch follows within 1 to 2 business days. Nothing ships until the order is paid in full, as section 3.3 of the Terms states, so quote the order number as the payment reference to avoid a delay in matching it.
How does bulk pricing work?
Bulk pricing is applied automatically on each product by the quantity of that product in the cart: 5 percent off at 2 to 4 vials, 15 percent off at 5 to 9, and 20 percent off at 10 or more. The tiers and the resulting unit prices are printed on every product page, and the discount is visible in the cart before checkout.
Can I use a discount code on top of bulk pricing?
No. When a coupon code is applied, bulk pricing on the order is switched off, and the checkout applies the code alone. If you are buying ten or more vials of one product, the bulk tier is usually the larger discount, so compare the two before entering a code. We only issue codes through our own emails and site notices; a code from any other source will not be recognized.
Are refunds returned to the same payment method?
Yes. An approved refund is issued to the original payment method within 5 to 10 business days of approval, and your bank or payment provider may take additional time to show it. Shipping and handling fees are refunded only where the parcel was lost in transit or the error was ours.
Who can place an order?
We sell to research institutions, licensed researchers, universities and laboratory R&D purchasers. Every purchaser confirms at the age gate and again under section 15 of the Terms that they are at least 21, that they are buying in a research capacity, and that the products will be used only for in-vitro research or analytical work. We may refuse or cancel an order where a prohibited use appears to be intended.
How do I reach support about an order?
Email info@battlebornresearch.com, or use the form on the contact page. Support hours are Monday to Saturday, 8:00 am to 9:00 pm Eastern. Include the order number in every message, and for a damage claim include the photographs in the first email so the 48-hour window is met.
All products are sold for laboratory research use only and are not for human or animal use. Nothing on this page is preparation, handling or dosing guidance.