Effective Date: 11/14/2025
Last Updated: 11/14/2025
At Battle Born Peptides (“we,” “us,” “our”), we strive to provide the highest-quality products for research purposes. We understand that occasionally, issues may arise with an order, and we want to ensure you are satisfied with your purchase. However, due to the nature of our products, we have specific guidelines regarding refunds and returns.
1. General Policy
All sales are final. We do not offer refunds or returns for products unless they meet the conditions outlined in this policy. As our products are sold strictly for research purposes only and are not for human or animal consumption, we cannot accept returns for reasons of buyer’s remorse or if the customer changes their mind about the purchase.
2. Defective or Damaged Products
2.1 Defective Products:
If you receive a product that is defective or damaged in transit, please contact us within 48 hours of receiving your order at [email protected]. We may request photographic evidence of the defect or damage to assist in processing your claim.
2.2 Resolution for Defective Products:
If a product is confirmed to be defective, we will either:
Issue a full refund for the defective product.
Replace the defective product with an identical or comparable item, depending on availability.
3. Lost Shipments
3.1 Lost in Transit:
If your order is lost in transit, we will work with the shipping carrier to locate the package. If the package is not located and we confirm that it was lost in transit, we will either:
Refund the full purchase amount for the lost product(s).
Resend the order at no additional cost, if you prefer.
3.2 Reporting Lost Shipments:
If your order is not delivered within the expected time frame, you must contact us within 30 days of the expected delivery date to report the issue. After 30 days, we cannot process claims for lost packages.
4. Third-Party Lab Testing & Purity Claims
4.1 Third-Party Testing:
We are committed to providing high-quality products. If you wish to have our peptides tested by an accredited third-party lab, you are welcome to do so at your own expense.
4.2 Failed Purity Standards:
If a third-party lab report shows that the product does not meet our published purity standards, we will offer the following remedy:
We will refund your entire order for the affected product(s).
We will also reimburse you for the cost of the third-party lab test (up to a specified amount), provided you submit a valid copy of the lab report and test invoice.
4.3 Refund Process for Failed Purity:
To request a refund for a failed purity test, you must submit the following:
A copy of the third-party lab report showing the failed purity.
A copy of the invoice from the lab showing the testing costs.
We reserve the right to validate and verify the lab report and may request additional documentation if necessary.
5. Shipping and Handling Fees
5.1 Non-Refundable Fees:
Shipping and handling fees are non-refundable, except in cases where the order was lost in transit or an error was made on our part in fulfilling the order.
5.2 Customer Error:
If an order is returned to us due to an incorrect or incomplete shipping address provided by you, we will make reasonable efforts to contact you for resolution. However, if the order is undeliverable due to your error, we cannot offer a refund or exchange.
6. How to Request a Refund
To request a refund under any of the circumstances outlined above, please contact us at [email protected] within the applicable time frame:
Defective or Damaged Products: Within 48 hours of receipt.
Lost Shipments: Within 30 days of the expected delivery date.
Failed Purity Test: Within 30 days of receiving the product and submitting the lab test.
Your refund request must include the following:
Order number and proof of purchase.
A detailed description of the issue.
Photographic evidence of any defects or damage (if applicable).
A copy of the third-party lab report (if applicable).
7. Refund Method
If a refund is approved, it will be issued to the original payment method. Refunds will be processed within 5-10 business days after approval. Depending on your payment method, it may take additional time for the funds to be reflected in your account.
8. No Returns or Exchanges
Due to the nature of our products, we do not accept returns or exchanges. All sales are final except for the specific conditions listed above. Please make sure you are ordering the correct products for your research needs before completing your purchase.
9. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically to stay informed of any changes.
10. Contact Us
If you have any questions or need assistance regarding our refund policy, please contact us:
Email: [email protected]